Experience
Infrastructure
experience.
Work across infrastructure operations, identity, endpoints and automation. The scope, tools and responsibilities behind it.
5 yearsIn IT and infrastructure operations
1,400Laptops deployed with Intune and Autopilot during an overseas acquisition
VMware / AWS EC2Production servers migrated
24/7Level 2 and 3 support for live streaming platforms
Work highlights
01VMware to AWS EC2 migration
- What
- Migrated production servers from VMware to AWS EC2, then ran the AWS estate.
- Scope
- Workload assessment, sizing, security groups, cutover and validation.
- Tools
- VMware, AWS EC2, IAM, CloudWatch, security groups
02Acquisition device rollout
- What
- Flew overseas to integrate an acquired company and deploy 1,400 laptops.
- Scope
- On-site acquisition integration and device deployment.
- Tools
- Microsoft Intune, Windows Autopilot
03Infrastructure operations
- What
- Operated servers and VMs, with backup, disaster recovery and monitoring responsibilities.
- Scope
- Veeam backup and DR, vulnerability remediation to clean status on scoped systems, and network and DNS monitoring.
- Tools
- VMware vSphere/ESXi, Veeam, SolarWinds Orion
04Zero Trust access and identity
- What
- Administered access policies and identity services.
- Scope
- Cloudflare Zero Trust policies, Okta administration and basic SCIM provisioning to a SaaS platform.
- Tools
- Cloudflare Zero Trust, Okta, SCIM
05Identity lifecycle and security operations
- What
- Handled identity lifecycle work and security incident triage.
- Scope
- Entra ID and hybrid AD lifecycle, Defender and CrowdStrike triage, phishing investigation and Sev 1 incident coordination.
- Tools
- Entra ID, hybrid Active Directory, Microsoft Defender, CrowdStrike
06Security triage guides
- What
- Standardised Sentinel and Purview alert triage.
- Scope
- KQL-assisted queries, decision trees and close-note templates.
- Tools
- Microsoft Sentinel, Microsoft Purview, KQL-assisted queries
07Live platform support
- What
- Provided 24/7 Level 2 and 3 support for live streaming platforms.
- Scope
- Incident response for video streaming and real-time stats platforms, with root-cause analysis.
- Tools
- AWS CloudWatch, Jamf, streaming app testing on TV and streaming devices
08Enterprise AI administration
- What
- Administered enterprise Claude and ChatGPT tenants.
- Scope
- SSO configuration and admin-console data and privacy controls.
- Tools
- Claude Enterprise, ChatGPT Enterprise, SSO
Skills
- Entra ID
- Hybrid Active Directory
- Microsoft 365 (Exchange Online, SharePoint, Teams)
- Intune
- Autopilot
- IAM lifecycle
- Defender for Endpoint
- Defender for Cloud Apps
- CrowdStrike
- Incident response
- Cloudflare Zero Trust
- VMware vSphere/ESXi operations
- AWS operations (EC2, IAM, CloudWatch, security groups)
- Veeam
- SolarWinds Orion
- Microsoft Sentinel
- Purview
- Okta administration
- Jamf
- Bash
- Claude Enterprise and ChatGPT Enterprise administration
- PowerShell
- Terraform
- KQL-assisted triage
- Linux (RHCSA)
- Git
- GitHub Actions
- Kubernetes (CKA)
- Prometheus
- Grafana
- Python
- KVM
- GPU and AI infrastructure
Education
Master of Networking
Major in Cybersecurity
Melbourne Institute of Technology
Distinction
Bachelor of Technology
Electronics and Communications Engineering